Satisfaction Guarantee

As of June 12, 2021

Auto Heaven wants to make sure that your vehicle selling process is guaranteed and satisfactory. For this purpose, we follow our Satisfaction Guarantee protocol.

 

PRICE

If you received a Vehicle Quotation from Auto Heaven, it was based on the information provided to us by you. Once a tow truck has been dispatched to you to pick up the vehicle, it is the duty of the driver to verify all the all the vehicle details that were relayed to us over the phone or via the website quotation form.

In some rare cases, we may discover that some information given to us was inaccurate, which may impact the payout amount for the vehicle which was promised to you. Such instances may involve the following:

  • Inaccurate Mileage
  • Missing Parts
  • Aftermarket Catalytic Converters
  • Missing Ownership
  • Excessive Vehicle Damage due to Rust / Physical Damage
  • Improper Wheels or Absence thereof
  • Different Vehicle Model

In such cases of a discrepancy, Auto Heaven will make every effort to honour the original quoted payout, but due to the reduced value of the vehicle, a reduced priced may be offered. The customer has the right to refuse the offer without any penalties or fees from Auto Heaven for sending a driver.

 

PICK-UP

Auto Heaven offers a pick-up guarantee. A vehicle is guaranteed to be picked up on the promised day. We will go out of our way to make sure the vehicle is collected on the day scheduled. If your pickup is delayed, we will pay the customer an extra $100.00 for the missed appointment. Exceptions include delays due to Acts of God, Protests, Riots & On Route Main Roadway Closures.

 

PAYMENT

Auto Heaven guarantees that every customer will be paid in cash upon arrival and prior to hooking up a vehicle to the tow truck. Exceptions to payment methods can be made with a mutual agreement between the customer and Auto Heaven, where alternative payment methods can be accommodated such as Interac E-Transfer, Certified Cheque.

 

Any questions regarding this Satisfaction Guarantee may be addressed to Auto Heaven by calling 416-256-4843 or by mail:

7 Vanley Crescent, Toronto, ON M3J 2B7